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Warranties

OUR BIG 3 YEAR WARRANTY

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CONDITIONS OF SALE

Product Warranties
In addition to the Manufactures warranty Big Aussie Blind Shed provides a 36 month (3 year) warranty on all products to be free from defects in components,  material and workmanship under normal wear and tear as listed on the Big Aussie Blind Shed website from the date of original purchase unless otherwise stated.

Big Aussies Blind Shed warranty excludes product fading, malicious damage, misuse, product that has been removed from the original delivery address, product that has been altered or tampered with in any way from its original delivered condition.

Return of the product under warranty must be arranged by the customer.  All costs associated with the return of the product must in the first instance be borne by the customer until Big Aussie Blind Shed can assess the claim.  If deemed a reasonable warranty claim, Big Aussie Blind Shed will replace or repair the product and return by courier to the original customer.

Big Aussie Blind Shed Will Not Warranty Any Blinds

• Ordered outside normal specifications or price grids
• Defects caused by misuse and alterations not carried out by Aussie Blind Shed
• Normal wear and tear
• Maintenance and care not in accordance with recommended instructions
• Incorrect installation
• Big Aussie Blind Sheds liability shall be limited to the original invoiced value of the defective goods
• Big Aussie Blind Shed will not be responsible for any further or subsequent loss or damage e.g. installation costs and other expenses
• Big Aussie Blind Shed must be given an opportunity to repair any faulty or damaged goods
• if fabric is puckered due to railroading.

Returned goods
• Returned goods will only be accepted with prior authorisation from Big Aussie Blind Shed
• No claims for damage will be recognised after 21 days from receipt of goods
• Where a remake of a product is requested it will be  invoiced at normal price.  Upon return to Big Aussie Blind Shed the original goods will be inspected and if established to be the error of Big Aussie Blind Shed a credit will be issued.
• Big Aussie Blind Shed will not be liable for any damaged goods due to poor packaging.

Please note that the purchaser of this product has 21 days from the date the order is delivered to notify Big Aussie Blind Shed if they are missing slats, brackets, blinds or any other portion of their order.  After this time frame the order will be considered fully delivered to the customer.

Orders
All sizes must be  finished blind size @ width and drop

Cancellations
Cancellations will only be accepted if manufacture of goods has not commenced.

Damaged Goods
Upon receipt of goods, if there is any sign of visible damage please clearly write on the consignment note "Received Damaged", or within 24 hours Fax, email or phone

Reworks
Blinds returned for alterations will incur a minimum freight charge of $25 (charges may vary depending on order size) each way if it is deemed to be the customers error, if the error is ours we will cover all transport costs.

Wood Blinds
Wood Blinds are a natural product. Slight warpage and variation in colour, texture and grain are characteristic of real wood.  These variations will be especially visible in blinds with light coloured stains.  The variations are normal and natural and are considered of acceptable quality.

Any defect malfunction or other failure of the product to this limited warranty will be remedied by Big Aussie Blind Shed solely in the manner provided in this warranty.

Shipping Policy
Big Aussie Blind Shed wish to advise that courier companies drivers do not have the facilities to call customers prior to delivery to confirm times for your order, in the event that there is no one there to collect your order, the courier company will leave a calling card with details on how to collect your order or arrange another delivery time.  Should you agree to have your order left and not signed for, Big Aussie Blind Shed shall not be held liable for goods delivered under these circumstances.  You will be considered to be the owner of the goods once they have been delivered regardless of the arrangements you personally make with the courier company.

This warranty cannot be altered by any staff member.




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